Why have an SLA Agreement?
- Peace of Mind
- Agreed Resolution times
- Discounted rates
- Ability to request specific consultants
- Fixed administration fee
We also provide:
- Technical support
- Assistance with use of the solution
- Investigation into new requirements
- An on-line ticketing system
- Remote login
- A path for escalation to IBM
- Monthly Report showing SLA usage
- Licence audit
- Log file analysis
- Environment Checks
- Model error checks
Please contact your client representative to discuss a new SLA agreement with Mindfull.
Comments
0 comments
Please sign in to leave a comment.