Why have an SLA Agreement?

- Peace of Mind

- Agreed Resolution times

- Discounted rates

- Ability to request specific consultants

- Fixed administration fee

We also provide:

- Technical support

- Assistance with use of the solution

- Investigation into new requirements

- An on-line ticketing system

- Remote login

- A path for escalation to IBM

- Monthly Report showing SLA usage

- Licence audit

- Log file analysis

- Environment Checks

- Model error checks

Please contact your client representative to discuss a new SLA agreement with Mindfull.